Shipping Policy

Last Updated: 7 November 2026

1. Introduction

Welcome to caprichosemilio.shop. We are committed to delivering your furniture purchases safely and efficiently throughout Spain.

This Shipping Policy explains our delivery coverage, shipping costs, order processing times, estimated delivery periods, and other important shipping information.

By placing an order on our website, you agree to the shipping terms outlined below.

2. Shipping Coverage

We currently offer shipping throughout Spain.

Our delivery service covers eligible addresses across Spain, allowing customers to order furniture products directly from our online store.

At this time, we do not guarantee delivery to locations outside Spain.

If you are unsure whether we deliver to your address, please contact our customer support team before placing your order.

3. Shipping Costs

<badge color="success">Free Shipping</badge>

We offer free standard shipping throughout Spain.

No standard shipping charges.
No additional delivery fees for eligible Spanish addresses.
Shipping costs are displayed during checkout before payment is completed.

The total amount payable will be clearly displayed before you confirm your purchase.

4. Order Processing and Handling Time

Once your order has been successfully placed and payment has been confirmed, we begin preparing it for shipment.

Our standard order handling time is:

Handling Time: 1–2 business days

Handling time refers to the period required to verify, prepare, package, and arrange dispatch of your order.

Orders are processed during our regular business days, Monday to Friday, excluding applicable public holidays.

5. Shipping and Transit Time

After your order has been processed and dispatched, it will be handed over for delivery.

Our estimated transit time is:

Transit Time: 3–4 business days

Transit time refers to the period between dispatch and delivery to your shipping address.

Actual delivery times may vary depending on the delivery location, carrier operations, weather conditions, and other circumstances beyond our control.

6. Estimated Delivery Time

Our estimated total delivery time is:

Handling time: 1–2 business days.
Transit time: 3–4 business days.
Total estimated delivery time: 4–6 business days.

Delivery estimates begin after successful order confirmation and may be affected by weekends, public holidays, or unforeseen delivery disruptions.

We aim to dispatch and deliver all orders within the stated estimated timeframe.

7. Order Cut-Off Time

Our daily order cut-off time is 2:00 PM Central European Time (CET).

Orders placed before the cut-off time on a business day will generally begin processing on the same business day.

Orders placed after the cut-off time, during weekends, or on public holidays will generally begin processing on the next business day.

The handling and transit periods are calculated in business days.

8. Order Confirmation and Tracking

After successfully placing an order, customers will receive an order confirmation by email.

Once the order has been dispatched, tracking information will be provided where available.

You can use the tracking information to follow the progress of your shipment and monitor its delivery status.

If you have not received tracking information or need assistance locating your order, please contact our customer support team.

9. Delivery Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that the following details are correct:

Full recipient name.
Complete delivery address.
Postal code.
City and province.
Valid contact telephone number.
Any necessary delivery instructions.

Incorrect or incomplete delivery information may cause delays or prevent successful delivery.

For large furniture items, customers should ensure that the delivery address is accessible and that the item can reasonably be accommodated through available entrances and access routes.

10. Delayed or Unsuccessful Deliveries

Although we aim to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control.

These may include:

Adverse weather conditions.
Carrier operational delays.
Public holidays.
Incorrect or incomplete delivery details.
Unexpected transportation disruptions.
Other unforeseen circumstances.

If your delivery is delayed, please contact our support team so we can assist you in checking the shipment status.

Nothing in this section limits your statutory rights if an order is not delivered within the legally required timeframe.

11. Damaged or Incorrect Deliveries

We take care to ensure that furniture products are properly prepared before dispatch.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as possible.

To help us investigate, provide:

Your order number.
A description of the issue.
Clear photographs of the product and packaging, where applicable.

Our customer support team will review your request and explain the appropriate next steps.

Your statutory consumer rights regarding damaged, defective, or non-conforming products remain unaffected.

12. Changes to Delivery Addresses

If you need to change your delivery address after placing an order, contact us immediately.

We will check whether the requested change can be made before dispatch.

Once an order has been handed over to the delivery carrier, address changes may no longer be possible or may cause additional delivery time.

We cannot guarantee that address changes will be accepted after dispatch.

13. Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team.

Include your order number and the email address used during checkout so we can investigate the delivery status.

We will review the available shipment information and assist you in resolving the issue.

14. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy when necessary to reflect changes in our delivery arrangements, business operations, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage customers to review this policy periodically.