Return Policy

Last Updated: 7 November 2026

1. Introduction

At caprichosemilio.shop, customer satisfaction is important to us. We want you to feel confident when purchasing furniture products from our online store.

If you are not satisfied with your purchase, you may request a return in accordance with the conditions outlined in this Return Policy.

We offer a 30-day return window and free returns throughout Spain, subject to the conditions below and applicable consumer protection laws.

2. Return Period

Customers have 30 calendar days from the date of receiving their order to request a return.

To qualify for a standard return, the return request must be submitted within this 30-day period.

If your product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible so we can assist you.

Nothing in this policy limits your statutory consumer rights under applicable Spanish and European Union legislation.

3. Return Eligibility

To qualify for a standard return, products should meet the following conditions:

The product should be unused and in its original condition.
The product should be returned with its original packaging, where reasonably possible.
All included accessories, components, manuals, and parts should be returned.
The product should not have been damaged through improper use or handling after delivery.
The return request must be submitted within the applicable return period.

If a product is defective, damaged, or incorrect, customers should contact us for assistance. Such cases will be handled in accordance with applicable consumer protection laws.

4. Free Returns

We offer free returns for eligible orders throughout Spain.

Customers will not be charged a standard return shipping fee for approved returns arranged through our return process.

Where a return is approved, our customer support team will provide the necessary return instructions and explain how to arrange the return.

Please contact us before sending any product back to ensure that your return is properly registered.

5. How to Request a Return

To request a return, follow these steps:

Step 1: Contact Our Support Team

Email us at Info@caprichosemilio.shop with your return request.

Step 2: Provide Order Information

Include the following details:

Your full name.
Order number.
Product name.
Reason for the return.
Photographs of the product, if it is damaged or defective.

Step 3: Receive Return Instructions

Our customer support team will review your request and provide the applicable return instructions.

Step 4: Prepare Your Product

Pack the furniture product securely, including its components and accessories where applicable.

Step 5: Send the Return

Follow the return shipping instructions provided by our support team.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

To help us resolve the issue, provide:

Your order number.
A description of the problem.
Clear photographs showing the damage or incorrect item, where applicable.

We will review your request and explain the appropriate next steps in accordance with applicable consumer protection laws.

Customers will not be charged return shipping costs for eligible returns involving defective, damaged, or incorrectly supplied products.

7. Non-Returnable Items

Certain products may not qualify for voluntary returns where an applicable legal exception applies.

Examples may include:

Furniture made to the customer's specifications or clearly personalised.
Products that cannot be returned for genuine hygiene or health protection reasons after being unsealed, where the legal exception applies.
Products damaged through misuse or improper handling by the customer.

These exclusions do not affect statutory rights relating to defective, faulty, or non-conforming products.

8. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact our customer support team as soon as possible.

We will check the order status and advise whether cancellation is possible.

If the order has already been dispatched or delivered, the applicable return process will apply.

Your statutory cancellation and withdrawal rights remain unaffected.

9. Right of Withdrawal Under EU Consumer Law

For eligible online purchases, consumers in Spain generally have a statutory right to withdraw from a distance contract within 14 calendar days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

Our 30-day return window provides an additional voluntary return period beyond this statutory period.

Where statutory withdrawal rights apply, the relevant legal requirements concerning notification, return shipping costs, and handling of goods will take precedence over any conflicting provisions in this policy.