FAQs

Last Updated: 7 November 2026

1. General Questions

Q1. What is caprichosemilio.shop?

caprichosemilio.shop is an online furniture store offering a range of furniture products for customers throughout Spain.

Q2. Where does your store operate?

We currently offer our products and shipping services throughout Spain.

Q3. How can I contact customer support?

You can contact our customer support team by email at Info@caprichosemilio.shop or through our live chat service, available 24/7.

Q4. What are your customer support hours?

Our regular customer support hours are Monday to Friday, 9:00 AM to 5:00 PM Central European Time (CET). Live chat support is available 24/7.

2. Orders and Payments

Q5. How can I place an order?

Browse our furniture collection, select the products you wish to purchase, add them to your shopping cart, and proceed to checkout. Enter your delivery details and complete payment to submit your order.

Q6. Which payment methods do you accept?

We currently accept payments exclusively through Stripe.

Q7. Is online payment secure?

Yes. Payments are processed through Stripe's payment infrastructure. We do not intentionally store complete payment card details on our website servers.

Q8. Will I receive an order confirmation?

Yes. After successfully placing your order and completing payment, you will receive an order confirmation by email.

Q9. Can I cancel my order?

If you wish to cancel an order, contact us as soon as possible. We will check whether it has already been processed or dispatched and advise you about the available options. Your statutory cancellation rights remain unaffected.

3. Shipping and Delivery

Q10. Do you offer free shipping?

Yes. We offer free standard shipping throughout Spain on eligible orders.

Q11. How long does delivery take?

Our estimated total delivery time is 4–6 business days, consisting of:

Handling time: 1–2 business days.
Transit time: 3–4 business days.

Q12. What is your daily order cut-off time?

Our daily order cut-off time is 2:00 PM CET. Orders placed after this time generally begin processing on the next business day.

Q13. Do you deliver throughout Spain?

Yes. We offer shipping throughout Spain to eligible delivery addresses.

Q14. How can I track my order?

Once your order has been dispatched, tracking information will be provided where available. You can use the supplied tracking details to follow your shipment.

Q15. What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, contact us at Info@caprichosemilio.shop with your order number. Our support team will help check its delivery status.

Q16. What happens if my furniture arrives damaged?

Please contact us as soon as possible with your order number, a description of the issue, and photographs showing the damage. We will review the situation and assist you with an appropriate resolution.

4. Returns and Refunds

Q17. What is your return period?

We offer a 30-calendar-day return window from the date you receive your order, subject to our Return Policy and applicable legal requirements.

Q18. Do you offer free returns?

Yes. We offer free returns throughout Spain for eligible returns arranged through our customer support process.

Q19. How can I request a return?

Email Info@caprichosemilio.shop with your order number, product details, and reason for returning the item. Our team will review your request and provide return instructions.

Q20. Can I return furniture if I simply change my mind?

Yes. Eligible products may be returned within our 30-day return window, subject to the applicable return conditions and statutory exceptions.

Q21. How long does a refund take?

Approved refunds are generally processed within 4–6 business days. The time required for the funds to appear in your account may depend on your bank or payment provider.

Q22. How will I receive my refund?

Approved refunds are generally issued through the original payment method used for your purchase.

Q23. What if I receive the wrong product?

Please contact our customer support team with your order number and photographs of the item received. We will investigate and assist you with an appropriate solution.

5. Products and Customer Assistance

Q24. Where can I find product information?

Detailed product descriptions and available specifications are provided on individual product pages. We recommend reviewing these details before placing an order.

Q25. Can I ask questions about a furniture product before purchasing?

Yes. Contact our customer support team by email or live chat if you need assistance with product information before placing your order.

Q26. What should I do if I experience a problem with my order?

Please contact us with your order number and a description of the issue. Our customer support team will review your enquiry and help you with the next steps.

6. Privacy and Website Information

Q27. How do you protect my personal information?

We take reasonable security measures to protect customer information. Personal data is handled in accordance with our Privacy Policy and applicable GDPR requirements.

Q28. Do you share customer information with third parties?

We do not sell or rent customer personal information. Information may be shared with trusted service providers, such as payment processors and delivery companies, when necessary to fulfil orders and operate our services.

Q29. Where can I read your website policies?

You can find detailed information in the relevant sections of our website: