Refund Policy

Last Updated: 7 November 2026

1. Introduction

At caprichosemilio.shop, customer satisfaction is important to us. We aim to make every purchase of our furniture products a smooth and reliable experience.

This Refund Policy explains the circumstances under which refunds may be issued, how refund requests are handled, and how long customers can expect the refund process to take.

We handle all refund requests fairly and in accordance with applicable Spanish and European Union consumer protection laws.

2. Refund Eligibility

Customers may be eligible for a refund in the following circumstances:

The returned product meets the applicable return conditions.
The product arrives damaged or defective.
The wrong product has been delivered.
The order is cancelled successfully before dispatch, where applicable.
The product does not conform to the agreed description or contract.
A refund is otherwise required under applicable consumer protection laws.

All refund requests are reviewed individually.

3. Refund Processing Time

Once a return has been received and inspected, or a refund has otherwise been approved, we aim to process the refund within 4–6 business days.

After processing, the time required for the funds to appear in your account may depend on your original payment provider or financial institution.

Refunds are generally issued through the original payment method used when placing the order.

4. How to Request a Refund

To request a refund, please follow these steps:

Step 1: Contact Our Support Team

Send an email to Info@caprichosemilio.shop explaining your refund request.

Step 2: Provide Your Order Details

Include the following information:

Full name.
Order number.
Product name.
Reason for requesting a refund.
Supporting photographs, if the product is damaged or defective.

Step 3: Request Review

Our customer support team will review your request and provide further instructions.

Step 4: Return the Product if Required

If the refund requires a product return, follow the return instructions provided by our support team.

Step 5: Refund Processing

Once your refund has been approved and any required return checks have been completed, we will process the refund within 4–6 business days.

5. Damaged, Defective, or Incorrect Products

If you receive furniture that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

To help us investigate, provide:

Your order number.
A description of the issue.
Clear photographs showing the product and any damage, where applicable.

We will assess the situation and provide an appropriate resolution in accordance with applicable consumer protection laws.

Eligible customers will not be charged return shipping costs for products that are defective, damaged, or incorrectly supplied.

6. Refunds for Cancelled Orders

If you request cancellation before your order has been dispatched, please contact our support team immediately.

If cancellation is accepted, any payment already collected will be refunded through the original payment method.

If an order has already been dispatched, the applicable cancellation and return procedures will apply.

This section does not limit any statutory cancellation or withdrawal rights available to consumers.

7. Refund Method

All approved refunds will generally be issued using the original payment method through which the purchase was made.

Since we accept payments through Stripe, refunds will normally be processed through the original Stripe payment transaction.

We cannot guarantee the exact date on which refunded funds will appear in your account, as this depends on the relevant payment provider or financial institution.

8. Partial Refunds

In certain circumstances, a partial refund may be appropriate where permitted by applicable law.

For example, this may apply where a product has suffered a reduction in value due to handling beyond what is necessary to establish its nature, characteristics, and functioning.

Any deduction will be assessed in accordance with applicable consumer protection requirements.

No deduction will be applied where prohibited by law.

9. Non-Refundable Circumstances

A refund may not be available for a voluntary return where:

The product is excluded from the right of withdrawal under an applicable legal exception.
The product has been damaged through improper use by the customer.
The return request does not meet the conditions for a voluntary return.

However, these circumstances do not remove statutory rights relating to defective, faulty, or non-conforming products.

10. Late or Missing Refunds

If you have not received your refund after it has been processed, we recommend that you:

Check your original payment account.
Contact your bank or payment provider to confirm whether the transaction is still being processed.
Contact our customer support team with your order number and refund confirmation details.

We will investigate the matter and assist you where possible.

11. Consumer Protection Rights

Nothing in this Refund Policy is intended to restrict or exclude your statutory rights under Spanish or European Union consumer protection legislation.

For eligible online purchases, consumers generally have a 14-calendar-day statutory withdrawal period from receipt of the goods, subject to applicable exceptions.

Where a refund is required under statutory withdrawal rights, defective-product remedies, or other applicable legislation, the relevant legal deadlines and requirements will apply.